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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Victorino Ken Dänté Master

Victorino Ken Dänté Master

January 10, 2025

5  out of  5
rating by Victorino Ken Dänté Master
"Seth is the best insurance agent ever! Come here for all your insurance needs"
We responded:
"We are thrilled to hear that you had such a positive experience with Seth. He truly is dedicated to providing the best service possible, and your feedback means a lot to our team. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!"
Profile photo of Casey Faulkner

Casey Faulkner

January 7, 2025

5  out of  5
rating by Casey Faulkner
"Most professional insurance company I have ever been with. Chaylee Faulkner will reach out to you if you have a claim as she takes care of everything. If I ever have any issues Jessica helps me with everything else. They are all just very intelligent about the insurance world. I am very happy with my insurance agency as I know they have my back and I'm not just a policy number. Thanks Kim Lee for always hiring the best employee's to work in the office."
We responded:
"Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our team, especially with Chaylee and Jessica. Our goal is to ensure that our clients feel valued and supported, and it's wonderful to know that we have achieved that for you. We appreciate your trust in us and are grateful for your feedback regarding our commitment to excellent service!"
Profile photo of Sandy Longenecker

Sandy Longenecker

December 18, 2024

5  out of  5
rating by Sandy Longenecker
"Nicole Dobbs did a very Good job when I called about a quote and the agency was very helpful ! And I fully intend to call about some life insurance!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that Nicole Dobbs provided you with excellent service and that you found our agency helpful. Your satisfaction is our top priority, and we’re here to assist you with any questions or needs you have regarding life insurance or any other services!"
Profile photo of Brooklynn Dobbs

Brooklynn Dobbs

December 18, 2024

5  out of  5
rating by Brooklynn Dobbs
"This agency is one of the best! Nicole is such a nice person!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our agency and that Nicole made a positive impression. We pride ourselves on providing excellent service, and it’s wonderful to know that our efforts are appreciated!"
Profile photo of Kristy Vance

Kristy Vance

December 18, 2024

5  out of  5
rating by Kristy Vance
"Nicole was such a sweet person she was a big help on the information that I requested. I highly recommend her."
We responded:
"Thank you so much for your lovely review! We're so glad to hear that Nicole was able to assist you and provide the information you needed. Your recommendation means a lot to us!"
Profile photo of Avery Dobbs

Avery Dobbs

December 18, 2024

5  out of  5
rating by Avery Dobbs
"This agency is one of the best!"
We responded:
"Thank you so much for your kind words! "
Profile photo of Emely Piceno

Emely Piceno

December 13, 2024

5  out of  5
rating by Emely Piceno
"Called to get a quote and Daniela Gonzalez was very helpful and gave EXCELLENT customer service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Daniela provided you with excellent customer service. We strive to ensure our customers have a positive experience, and it's wonderful to know that we succeeded with you. If you have any further questions or need assistance, feel free to reach out. We look forward to serving you again!"
Profile photo of Anna Herd

Anna Herd

December 7, 2024

5  out of  5
rating by Anna Herd
"Chaylee Watson is absolutely amazing to work with and has amazing communication skills!"
We responded:
"Thank you so much for your wonderful feedback! We're delighted to hear that you had a great experience working with Chaylee. Effective communication is so important to us, and we're glad it made a positive impact on your experience."
Profile photo of kristy crowder

kristy crowder

December 6, 2024

5  out of  5
rating by kristy crowder
"Best insurance agency ever!! Coming from a person who worked for Allstate and switched over... this is the best place ever! All of there employees are very well trained, professional, and goes above and beyond for their customers!! Chaylee the claim rep was so helpful and walked me through my whole claim process. She made sure everything went smoothly as she would for her own claim. JoAnne helped with all my homeowners needs and questions with building our new home. Kim Lee herself sends handwritten post cards every year to her customers and thats something special"
We responded:
"Wow! Thank you so much for your incredible review! We're thrilled to hear that you had such a positive experience with our team. It’s wonderful to know that Chaylee, JoAnne, and Kim made a significant impact on your journey with us. We pride ourselves on providing exceptional service, and it's heartwarming to see our efforts recognized! "
Profile photo of Katherine Elliott

Katherine Elliott

December 6, 2024

5  out of  5
rating by Katherine Elliott
"Have also been very helpful and by far the cheapest insurance I have ever had."
We responded:
"Thank you for your fantastic feedback! We're so glad to hear that you found our service helpful and that we could provide you with affordable insurance options. We strive to offer the best value for our customers, and your satisfaction is our top priority. If you have any questions or need further assistance, please don’t hesitate to reach out. We appreciate your trust in us!"
Profile photo of Elisabet Robles

Elisabet Robles

November 24, 2024

5  out of  5
rating by Elisabet Robles
"Kim-lee’s team always ready to help very friendly. Call for a quote & start saving some money !! GREAT SERVICE!!! VERY HELPFUL!!!"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to assist you and provide you with great service. We’re always here to help, so don’t hesitate to reach out for any future needs. Your satisfaction is our priority, and we look forward to helping you save more money!"
Profile photo of Michelle

Michelle

November 8, 2024

5  out of  5
rating by Michelle
"They always go above and beyond always friendly to there customers happy to be part of this great company"
We responded:
"Thank you so much for your wonderful review! We truly appreciate your kind words and are delighted to hear that our team has consistently gone above and beyond for you. If there's anything we can do for you in the future, please don’t hesitate to reach out. We’re grateful to have you with us! "
Profile photo of Brian Cole

Brian Cole

November 7, 2024

5  out of  5
rating by Brian Cole
"Kim Lee State Farm Insurance is Absolutely Wonderful. Everyone is very Great there and I love having my Insurance with them."
We responded:
"Thanks Brian! We appreciate your business!"
Profile photo of Steve Smith

Steve Smith

October 31, 2024

5  out of  5
rating by Steve Smith
"Had an accident and was one of the easiest experiences you will have with an Insurance company no problems"
We responded:
"Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback and are glad to hear that your accident claim process was one of the easiest experiences you've had with an insurance company. We strive to make the claims process as smooth and hassle-free as possible for our customers. We understand that accidents can be stressful, and we are dedicated to providing excellent service during such times!"
Profile photo of Kelsey Evatt

Kelsey Evatt

October 24, 2024

5  out of  5
rating by Kelsey Evatt
"Jo Anne and all the staff have been amazing to help for all my needs!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jo Anne and our team were able to assist you effectively. Your satisfaction means a lot to us, and we look forward to continuing to meet your needs in the future!"
Profile photo of Jacob Hampton

Jacob Hampton

October 16, 2024

1  out of  5
rating by Jacob Hampton
"Absolutely sleazy. I was in a accident on my own fault in 6/26, no one was injured however my car was a total loss. I recently upgraded to 30 day, 3,000 max on rental car coverage reimbursement State Farm paid until the 7/15. Two weeks is NOT enough time to find another vehicle. I manage to stay in the rental car until 8/12, however, I was expecting to be reimbursed (PER THE POLICY) I managed to spend close to $1400 in rental car expenses buying time and SF essentially tells me to piss off. The claims dept is about the same. These people are worthless and Kim's business deserves to fail if she treats policyholders like this. I've been with her and paid premiums on time for over 5 YEARS!!!!!!!!!"
We responded:
"I'm sorry to hear that you had a bad experience. Please call the office to set up an appointment for a review. We are here to help! "
Profile photo of Tsianina Martin (UAB)

Tsianina Martin (UAB)

October 2, 2024

5  out of  5
rating by Tsianina Martin (UAB)
"Best agent and staff ever. They are so kind and caring and I am so thankful to have them!"
We responded:
"Thank you for your positive review! We greatly appreciate your kind words and are thrilled to hear that you had such a great experience with our agent and staff. We always strive to provide exceptional service and it's wonderful to know that we exceeded your expectations. We are truly thankful for your support and look forward to continuing to assist you in the future."
Profile photo of Gerardo Martinez Jr

Gerardo Martinez Jr

September 27, 2024

5  out of  5
rating by Gerardo Martinez Jr
"Great people, super reliable insurance. Very Affordable too! Don't go anywhere else for your insurance. You won't find better service!"
We responded:
"Thank you for the fantastic review! We're so glad to hear that you appreciate our team and our services. We strive to provide reliable and affordable insurance, and it’s wonderful to know we’re meeting your expectations. We look forward to continuing to serve you!"
Profile photo of Ashley Price

Ashley Price

September 25, 2024

5  out of  5
rating by Ashley Price
"chaylee the one that deals with claims is the sweetest and very professional!"
We responded:
"Thank you so much for your kind words! We are so thankful for Chaylee and what she does for our agency. Thank you for being a valued customer of Kim Lee-Hammett State Farm! "
Profile photo of Kent Tyler

Kent Tyler

September 18, 2024

5  out of  5
rating by Kent Tyler
"Monica is extremely professional and is a great communicator. I would highly recommend her to anyone for their insurance needs!"
We responded:
"Thank you for taking the time to leave a review about Monica and her exceptional professionalism and communication skills. Your recommendation speaks volumes about the quality of service she provides. Thank you for being a valued customer of our agency!! "
Profile photo of Adam Graham

Adam Graham

September 17, 2024

5  out of  5
rating by Adam Graham
"Best insurance agency in North Alabama! Kim and her staff go above and beyond to provide the best services and prices for their customers!"
We responded:
"Thank you for sharing! We are so happy that you had a great experience with our agency!"
Profile photo of Lara Compton

Lara Compton

September 16, 2024

5  out of  5
rating by Lara Compton
"Great team and service! Highly recommend!"
We responded:
"Thank you so much for your kind words! We are so glad that you had such a great experience with us! "
Profile photo of Katel

Katel

September 16, 2024

5  out of  5
rating by Katel
"I highly recommend Joanne! She is so down to earth and so so helpful with any questions you may have!"
We responded:
"Thank you so much for your kind words and recommendation! I'm glad to hear that you had such a positive experience with Jo Anne. She truly values providing helpful and down-to-earth assistance to everyone. We appreciate your feedback and hope to assist you again in the future."
Profile photo of Matthew Johnston

Matthew Johnston

August 8, 2024

5  out of  5
rating by Matthew Johnston
"Highly recommend working with this agency. Very professional staff!"
We responded:
"Thank you for your positive feedback! We are delighted to hear that you had a great experience working with our agency and found our staff to be professional. Your recommendation means a lot to us. If you have any further comments or suggestions, please feel free to share. We look forward to assisting you again in the future! "
Profile photo of JoAnne Brown

JoAnne Brown

August 6, 2024

5  out of  5
rating by JoAnne Brown
"Great atmosphere!"
We responded:
"Thank you for your review! We're glad to hear that you enjoyed the atmosphere at our establishment. Creating a welcoming environment for our customers is one of our top priorities. If you have any other feedback or suggestions, please don't hesitate to share. We hope to see you again soon! "