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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Elisabet Robles

Elisabet Robles

November 24, 2024

5  out of  5
rating by Elisabet Robles
"Kim-lee’s team always ready to help very friendly. Call for a quote & start saving some money !! GREAT SERVICE!!! VERY HELPFUL!!!"
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to assist you and provide you with great service. We’re always here to help, so don’t hesitate to reach out for any future needs. Your satisfaction is our priority, and we look forward to helping you save more money!"
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Michelle

November 8, 2024

5  out of  5
rating by Michelle
"They always go above and beyond always friendly to there customers happy to be part of this great company"
We responded:
"Thank you so much for your wonderful review! We truly appreciate your kind words and are delighted to hear that our team has consistently gone above and beyond for you. If there's anything we can do for you in the future, please don’t hesitate to reach out. We’re grateful to have you with us! "
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Brian Cole

November 7, 2024

5  out of  5
rating by Brian Cole
"Kim Lee State Farm Insurance is Absolutely Wonderful. Everyone is very Great there and I love having my Insurance with them."
We responded:
"Thanks Brian! We appreciate your business!"
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Steve Smith

October 31, 2024

5  out of  5
rating by Steve Smith
"Had an accident and was one of the easiest experiences you will have with an Insurance company no problems"
We responded:
"Thank you for taking the time to share your experience with us. We greatly appreciate your positive feedback and are glad to hear that your accident claim process was one of the easiest experiences you've had with an insurance company. We strive to make the claims process as smooth and hassle-free as possible for our customers. We understand that accidents can be stressful, and we are dedicated to providing excellent service during such times!"
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Kelsey Evatt

October 24, 2024

5  out of  5
rating by Kelsey Evatt
"Jo Anne and all the staff have been amazing to help for all my needs!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Jo Anne and our team were able to assist you effectively. Your satisfaction means a lot to us, and we look forward to continuing to meet your needs in the future!"
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Jacob Hampton

October 16, 2024

1  out of  5
rating by Jacob Hampton
"Absolutely sleazy. I was in a accident on my own fault in 6/26, no one was injured however my car was a total loss. I recently upgraded to 30 day, 3,000 max on rental car coverage reimbursement State Farm paid until the 7/15. Two weeks is NOT enough time to find another vehicle. I manage to stay in the rental car until 8/12, however, I was expecting to be reimbursed (PER THE POLICY) I managed to spend close to $1400 in rental car expenses buying time and SF essentially tells me to piss off. The claims dept is about the same. These people are worthless and Kim's business deserves to fail if she treats policyholders like this. I've been with her and paid premiums on time for over 5 YEARS!!!!!!!!!"
We responded:
"I'm sorry to hear that you had a bad experience. Please call the office to set up an appointment for a review. We are here to help! "
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Tsianina Martin (UAB)

October 2, 2024

5  out of  5
rating by Tsianina Martin (UAB)
"Best agent and staff ever. They are so kind and caring and I am so thankful to have them!"
We responded:
"Thank you for your positive review! We greatly appreciate your kind words and are thrilled to hear that you had such a great experience with our agent and staff. We always strive to provide exceptional service and it's wonderful to know that we exceeded your expectations. We are truly thankful for your support and look forward to continuing to assist you in the future."
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Gerardo Martinez Jr

September 27, 2024

5  out of  5
rating by Gerardo Martinez Jr
"Great people, super reliable insurance. Very Affordable too! Don't go anywhere else for your insurance. You won't find better service!"
We responded:
"Thank you for the fantastic review! We're so glad to hear that you appreciate our team and our services. We strive to provide reliable and affordable insurance, and it’s wonderful to know we’re meeting your expectations. We look forward to continuing to serve you!"
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Ashley Price

September 25, 2024

5  out of  5
rating by Ashley Price
"chaylee the one that deals with claims is the sweetest and very professional!"
We responded:
"Thank you so much for your kind words! We are so thankful for Chaylee and what she does for our agency. Thank you for being a valued customer of Kim Lee-Hammett State Farm! "
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Kent Tyler

September 18, 2024

5  out of  5
rating by Kent Tyler
"Monica is extremely professional and is a great communicator. I would highly recommend her to anyone for their insurance needs!"
We responded:
"Thank you for taking the time to leave a review about Monica and her exceptional professionalism and communication skills. Your recommendation speaks volumes about the quality of service she provides. Thank you for being a valued customer of our agency!! "
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Adam Graham

September 17, 2024

5  out of  5
rating by Adam Graham
"Best insurance agency in North Alabama! Kim and her staff go above and beyond to provide the best services and prices for their customers!"
We responded:
"Thank you for sharing! We are so happy that you had a great experience with our agency!"
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Lara Compton

September 16, 2024

5  out of  5
rating by Lara Compton
"Great team and service! Highly recommend!"
We responded:
"Thank you so much for your kind words! We are so glad that you had such a great experience with us! "
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Katel

September 16, 2024

5  out of  5
rating by Katel
"I highly recommend Joanne! She is so down to earth and so so helpful with any questions you may have!"
We responded:
"Thank you so much for your kind words and recommendation! I'm glad to hear that you had such a positive experience with Jo Anne. She truly values providing helpful and down-to-earth assistance to everyone. We appreciate your feedback and hope to assist you again in the future."
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Matthew Johnston

August 8, 2024

5  out of  5
rating by Matthew Johnston
"Highly recommend working with this agency. Very professional staff!"
We responded:
"Thank you for your positive feedback! We are delighted to hear that you had a great experience working with our agency and found our staff to be professional. Your recommendation means a lot to us. If you have any further comments or suggestions, please feel free to share. We look forward to assisting you again in the future! "
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JoAnne Brown

August 6, 2024

5  out of  5
rating by JoAnne Brown
"Great atmosphere!"
We responded:
"Thank you for your review! We're glad to hear that you enjoyed the atmosphere at our establishment. Creating a welcoming environment for our customers is one of our top priorities. If you have any other feedback or suggestions, please don't hesitate to share. We hope to see you again soon! "
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Darlyn Freeman

July 26, 2024

5  out of  5
rating by Darlyn Freeman
"Joanne is amazing!! She has been my agent for several years. She returns all of your calls (usually the same day, not all agents do this). She takes the time to listen to any questions you have and explains what options are available. I have gotten quotes and made changes to my policies with no problems. When I was in a wreck, State Farm took care of everything quickly with no issues. I was impressed at how fast the claim was handled. If you are looking for another insurance company, I highly recommend you call JoAnne at Kim Lee-Hammett State Farm in Oneonta, Alabama."
We responded:
"Thank you so much for your amazing review! We are thrilled to hear about your positive experience with Jo Anne. It's wonderful to know that she has been providing you with excellent service for several years. We truly appreciate your kind words about Jo Anne's responsiveness, attentiveness, and ability to explain available options. We take pride in our team's commitment to providing exceptional customer service, and it's great to hear that Jo Anne has consistently delivered on that promise. We are also delighted to hear that your claim experience was handled quickly and efficiently. Our goal is to make the process as seamless as possible during challenging times, and we're glad we were able to assist you promptly. Thank you for recommending Jo Anne and our agency to others. We value your loyalty and look forward to continuing to serve you in the future!"
Profile photo of Kayle Jackson

Kayle Jackson

July 26, 2024

5  out of  5
rating by Kayle Jackson
"Laura and Kim give such a helping hand. Very professional and friendly staff. Bilingual which is an A++! They go above and beyond to take care of all your needs and they even work when they're at home sick."
We responded:
"Thank you for your kind words and glowing review! We're thrilled to hear that Laura and Kim provided you with such a helpful and professional experience. It's fantastic to know that our staff's friendly demeanor and professionalism made a positive impression on you. We understand the importance of being bilingual and are pleased that it was a valuable asset to you. We strive to create an inclusive environment and ensure effective communication with all our customers. Thank you for choosing us and for taking the time to share your positive experience! "
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Brad Hall

July 25, 2024

5  out of  5
rating by Brad Hall
"Kim Lee- Hammett State Farm Insurance offers the very best in home and automobile insurance needs. It is important to sustain a great relationship with your Insurance Company. I have always felt important and secure with Kim and her awesome staff in providing me with the very best coverage in meeting all my insurance needs. They are the best!"
We responded:
"Thank you so much for your kind words and positive review of our services at Kim Lee-Hammett State Farm Insurance. We truly appreciate your feedback and are thrilled to hear that you have always felt important and secure with our agency. Building and sustaining a great relationship with our clients is of utmost importance to us, and we are delighted to know that we have been successful in meeting all your insurance needs. Our team takes pride in providing the very best coverage and ensuring that our clients feel valued and protected. Your words of appreciation mean a lot to us, and we are grateful for the opportunity to serve you!"
Profile photo of Alana Green

Alana Green

July 22, 2024

5  out of  5
rating by Alana Green
"I called and talked to JoAnne Brown and she help me figure out what type of insurance I would need for myself. She was so helpful and made everything very easy to understand."
We responded:
"Thank you so much for taking the time to share your positive experience with us! We greatly appreciate your feedback. We are thrilled to hear that Jo Anne was able to assist you in figuring out the most suitable insurance for your needs. Our team strives to provide excellent customer service and ensure that our customers have a clear understanding of their options. We will make sure to pass on your kind words to JoAnne as well!"
Profile photo of Tina Smith

Tina Smith

July 22, 2024

5  out of  5
rating by Tina Smith
"I've been with Kim Lee-Hammett for well over 20 years. The ladies have always been so helpful and knowledgeable. If they're ever unsure about anything, be assured they will definitely look into the matter and call you right back.They really do treat you like family. I've unfortunately had to file a claim or two, at no fault of my own, and the team made sure every need was met to make it a successful and stress free filing process. If you're searching for a new agency, Kim Lee-Hammett and her team will do their best to get you the lowest rate possible. They will always be there for you."
We responded:
"Thank you so much for your kind words and for being a valued customer! We're thrilled to hear that our team has consistently provided helpful and knowledgeable service. We understand that uncertainties can arise, but please know that we are always committed to looking into any matters and promptly getting back to our clients. It's heartwarming to hear that we have made you feel like part of our family! Thank you for your loyalty and for trusting us to be there for you!"
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Jonathon Burgett

July 19, 2024

5  out of  5
rating by Jonathon Burgett
"Jessica is always great at answering any questions I have and is always there to help. The whole team in Oneonta is great and I highly recommend them."
We responded:
"Thank you so much for your kind words and recommendation! We're thrilled to hear that Jessica has consistently been great at answering your questions and providing assistance. It's wonderful to know that our team in Oneonta has been able to meet your expectations and provide you with excellent service!"
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Nicholas Randolph

July 19, 2024

5  out of  5
rating by Nicholas Randolph
"Chaylee is the best!"
We responded:
"Thank you for your feedback! We think Chaylee is pretty great too! "
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Alejandro Sanchez

July 19, 2024

5  out of  5
rating by Alejandro Sanchez
"Very professional and willing to help anytime."
We responded:
"Thank you for your feedback! We're delighted to hear that you found our team to be very professional and always willing to help. Providing exceptional service is our top priority, and we're glad that we were able to assist you whenever you needed us!"
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Hershell Durham

July 18, 2024

5  out of  5
rating by Hershell Durham
"Thank you Jessica for helping me! She is such a sweet person! The whole office was nice and considerate of my needs! Thanks guys!"
We responded:
"You're very welcome! I'm glad to hear that Jessica was able to assist you and that you found her to be a sweet person. We take pride in providing excellent customer service, and it's wonderful to know that the whole office was nice and considerate of your needs!"
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Victoria Chacon

July 18, 2024

5  out of  5
rating by Victoria Chacon
"I want to express my heartfelt thanks to Jessica and the entire team. I truly appreciate the outstanding service every-time!"
We responded:
"Thank you so much for your kind words and heartfelt thanks! We're so excited to hear that Jessica and our entire team have consistently provided you with outstanding service. Your appreciation means the world to us, and it's our pleasure to assist you every time!"